How do I set-up my account?

To start an account, simply press the ‘join us’ label on the top left-hand corner of the page and follow the instructions from there.

Is a credit card required to create an account?

A credit card is not required to create an account, although that is an option. You can also go to a participating reseller and add to your funds there.

How do I access my account?

Use the following steps to access your account:
-Go to the Login page
-Enter your phone number under ‘login name’, starting with the area code
-Your phone will receive a text message and an automated voice message with your new Security Code
-You may then use this Security Code to access your account

How can I make updates to my account?

After logging into your account, use the following steps to make updates:
-Click on the 'Update Personal Information' link.
-Edit your personal details as you wish, press the 'Save' button and your information will be updated.

How can I make calls using my account?

How do I know the rate per minute for the country I am trying to call?

How do I load funds onto my account?

Use the following steps to add funds to your account:
-Login to your account
-Press ‘Recharge Funds’
-Enter the amount you wish to add to your account as well as your credit card information
-Press the ‘Load Funds’ button and you are good to go

Does my phone require a long distance carrier to use the MyEasyPinless service?

No, but you may want to check with your service provider to confirm that you will not be charged an additional fee.

How do I know which access number to use?

For the best rates, use a non-toll free access number. Otherwise, you may use a toll free number for an extra 1.5 cents per minute. Again, we suggested contacting your service provider to ensure you will not be charged any additional fees.

Why has my credit card been declined?

Your credit card may have been declined because the card has expired or because the address you have on file does not match the address you have given us. The best thing to do is review your account and make sure all your information is correct and up to date. If the problem persists, please call customer service or your credit card provider.

Is it safe to enter my credit card information on your website?

Yes. Our website is secured with the highest levels of safety. All of your information will be protected behind our firewall and the most updated encryption technology.

Can I add additional phone numbers to my account? If so, how?

Yes. You may add up to nine additional phone numbers to your account. You can do so by accessing your account and clicking on the ‘register additional phone numbers’ tab.